At CTBC Bank, we are fully committed to protect your information. We understand your information is valuable and we take measures to safeguard it the moment you login to our website or mobile application.

Secure Authentication

From the moment you login to our website or our mobile application, your authentication information is protected via advanced encryption technology, which prevents unauthorized people from intercepting your credentials.

You can validate the encryption technology on your website by ensuring the link starts with https (not http) and a lock icon is next to the URL. (see image below) Mobile application uses encryption technology by default.

Multi-Factor Authentication (MFA)

For certain types of sensitive activities, we require you to use MFA as an additional layer of protection. MFA is designed to prevent instances where stolen username and password are misused.

Session Timeout

Currently we do not honor nor respond to a "do not track" signal or any other similar mechanism that may provide you the ability to exercise choice regarding the collection of personally identifiable information about your online activities over time and across third-party websites or online services.

Behind the Scenes

CTBC uses a combination of security technologies behind the scenes to safeguard your information. We understand the cyber world is constantly changing and therefore we continuously update our technology to maintain a secure environment. We also periodically test our security controls to validate their effectiveness.

Ways to Protect Yourself

Spotting Phishing Scams

Phishing is a technique used to trick you into divulging sensitive information such as your online password or account number. Phishing comes in forms of emails, voicemails, text messages and even traditional mail.

While phishing campaigns are getting more sophisticated, most of them still leverage common methods, including:

What You Can Do