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Online Personal Savings Account FAQs
• Who will be qualified to open an account?
At this time, our online accounts are available exclusively to residents of Arizona, California, Nevada, New Jersey, New York, Texas and Washington. |
• What is the minimum account balance to open my account?
The minimum account opening balance to open a CTBC Online Personal Savings Account is $250.00. |
• Is there an account maintenance fee?
There is no account maintenance fee. |
• Am I required to maintain a minimum balance?
There is no minimum balance requirement. |
• How do I make a withdrawal from my Online Personal Savings Account?
• Visit a local CTBC branch • Online funds transfer between your CTBC accounts • Send a Wire Transfer (a service charge applies) |
• How to add money to my Online Personal Savings Account?
• Visit a local CTBC branch • Transfer money between your CTBC accounts. • Use direct deposit to set up your paycheck or Social Security deposit • Incoming Wire Transfer (a service charge applies) • Deposit check(s) via CTBC mobile app • Send a check by U.S. mail (we don’t accept cash). The check must be payable to you and endorsed with your name and indicate "For Deposit Only to CTBC Bank" and your account number. Mail to: CTBC Bank – VB Customer Support 56 E. Duarte Rd. Unit 108 Arcadia, CA 91006 |
• How many withdrawals or transfers am I allowed?
The number of certain types of withdrawals and transfers from savings account is limited to a combined total of 6 per calendar month per account. If you exceed these transaction limitations during any calendar month, you will be charge $10 exceed transaction fee per debit. (Please refer to Fee of Schedule). If you exceed these limits on more than an occasional basis, we reserve the right to close your Account. |
• What types of transactions count towards the six (6) withdrawals or transfer pre calendar month?
Below are the transactions that count towards the six (6) withdrawals or transfers per calendar month:
• ACH Transfers • Wire Transfers (a service charge applies) • Phone Transfers • Online Transfers • Transfers to repay loans at CTBC Bank
Note: The number of certain types of withdrawals and transfers from savings account is limited to a combined total of 6 per calendar month per account. If you exceed these transaction limitations during any calendar month, you will be charge $10 exceed transaction fee per debit. (Please refer to Fee of Schedule). If you exceed these limits on more than an occasional basis, we reserve the right to close your Account.
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• What fees and services charge are associated with my Online Personal Savings account?
Please refer to the Schedule of Fee provided with the Truth in Savings Disclosures in your Welcome Package or contact Customer Service at 1-888-889-8369. |
• How can I enroll to CTBC retail online banking?
Click here to access CTBC retail online banking enrollment page. |
• How do I download CTBC Mobile App?
You can download CTBC Bank mobile banking app from Apple App Store or Google Play. |
• How do I enroll to eStatement?
Please login to your CTBC retail online banking to update your Electronic statements under profile. If you have any technical questions, please contact Customer Support at 1-888-889-8369. |
• What is the CTBC Bank Routing Number?
The CTBC Bank routing number is 1222-10406. It is used for electronic transfers made by ACH (including Direct Deposit) and for domestic wire transfers (from another financial institution within the U.S.). |
• Is the Online Personal Savings Account FDIC-insured?
Yes. Funds on deposit at CTBC Bank are FDIC-insured up to maximum allowed by law. |
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